Assuring optimized performance of ECM platforms is Reveille Software, with its namesake platform. The company enables ECM optimization through intelligent insights and comprehensive management of the underlying ECM assets by providing out-of-the-box capabilities, including monitors, dashboards, proactive remediation, performance and service level management.
“Our packaged approach with agentless, out-of-the-box capabilities support, manage, and monitor ECM platforms to ensure sustained productivity and help businesses achieve maximum operational excellence,” says Robert Estes, President & CEO of Reveille.
Reveille provides context-specific capabilities, including metrics and key performance indicators (KPIs) to ensure comprehensive visibility and prevention of critical events in IBM content management platforms. This visibility enables clients to accelerate problem identification and resolution across mission-critical applications that automate processes, meet regulatory and compliance requirements, harness unstructured content, and connect it to the core enterprise applications used daily.
Reveille’s active and preventive monitoring and accessibility to granular daily threshold-based metrics also make it easy for real-time decision-making. Clients can utilize this information to detect suspicious behavior, unusual activity from insider threats, and unauthorized users accessing the content.
“Reveille sends proactive alerts of degrading conditions when they occur, reducing surprise impacts causing ongoing bridge calls that extend manual recovery workflows,” says Brian DeWyer, Co-founder and CTO of Reveille. “Reveille can even automate specific ECM recovery actions to eliminate processing bottlenecks.”
As an agentless solution, Reveille ensures the IBM content management systems have very high service levels and deep observability. The solution’s intelligent auto-discovery functionality also identifies ancillary configuration and connection information to create data collection profiles specific to the systems’ environments. This helps in the easy and quick implementation of the solution without a heavy services footprint or professional services involvement, further reducing the amount of time and effort required to maintain IBM environments. When Reveille is implemented, over a hundred prebuilt tests specific to Datacap, FileNet, and other platforms and REST API allow rapid integration with the IT systems.
Reveille sends proactive alerts to degrading conditions when they occur, reducing surprise impacts causing ongoing bridge calls that extend manual recovery workflows
Instances of Reveille’s success stories are plenty. One such case was the performance optimization of the ECM platform for a large US national bank that was utilizing multiple content management systems. The client had subscribed to different providers such as IBM and OpenText and was struggling with support issues and inconsistent performance of their systems. The bank had also tried manual checking and server-level monitoring of their ECM environment, which was expensive and complex. Using Reveille for active monitoring and performance optimizations, they saved a minimum of six man-hours over three shifts a day and designate their efforts and resources to other activities.
Many such stories drive Reveille to continually enhance their offerings and improve customer experience. With their packaged approach, Reveille brings simplicity and straightforwardness to ECM performance optimization in a cost-efficient and time-sensitive way.