Jeff Dobbelaere, VPDigital transformation is flying thick and fast in the IT industry, and as the “rate of change” continues to accelerate, companies have realized the need to consistently invest in the right people and the right solution offerings to stay well positioned in the market. One such organization that has hit upon the truth is Mainline Information Systems, a national IT solutions company that has laid a foundation of groundbreaking, innovative solutions, delivering significant value to its customers in partnership with IBM. Jeff Dobbelaere, Mainline VP of Technical Service and Support, says that in the 28 years of the company’s legacy in the market, they have come a long way from being an IBM channel to supporting the extensive IBM software portfolio, with special focus on middleware and systems software. Having nurtured a strong business partnership with IBM, Mainline Information Systems is on a continuous path to assist companies with their transformative IT initiatives.
Dobbelaere says that considering today’s market scenario, when they converse with CIOs, the primary focus is on their business challenges; not about product or speeds and feeds. For one CIO, it may be how they best procure product. For another, it may be a large application roll-out. But for all it seems to be how they mitigate risk and do more with less. Mainline enjoys a long-term relationship with its customers, and they are often viewed as an extension of their customer’s team. For example, Mainline helps their customers manage their maintenance contracts, they assist them in ensuring that they are compliant with software licensing, and they keep patches and security fixes up to date.
Today, with IBM’s expanded portfolio, Mainline has made significant investments to educate and certify their engineers and architects to create solutions based on IBM software and hardware platforms that deliver the business value clients are seeking. Since most customer installations are heterogeneous, Mainline has invested in skills to deliver solutions that integrate into those environments, and provide optimal business value. Included in that investment is the firm’s services organization, which delivers infrastructure services, managed services and staffing services to provide end-to-end solutions.
We will continue to leverage our heritage of IBM expertise to fuel our organic growth within our accounts and demonstrate our capabilities to new customer prospects
“Our investments in data science, analytics, and big data continue to pay dividends, as we see customers upgrading to Cognos 11, migrating from legacy data warehouses to Pure Data for Analytics, and considering DashDB, IBM’s cloud based EDW,” states Dobbelaere. When asked how Mainline maintains a competitive edge, Dobbleare said “We put our customers’ needs first, we have the best people in the industry, and we continue to invest in areas important to our customers.”
Mainline has a sustained history of strong community support helping the less fortunate with meals and housing, supporting education scholarships, and providing needed supplies to neglected children. The Kearney Center, a facility for comprehensive emergency services, is a perfect example of Mainline’s investment in the community. Rick Kearney, Mainline Chairman and Founder, offered the upfront funding of this homeless shelter. Recently, Mainline partnered with the Houston Food Bank, matching employee donations to aid victims of Hurricane Harvey.
Forging ahead, Mainline is looking at achieving an aggressive acquisition goal to both jumpstart the capabilities in new areas and augment the current practices in the market. Dobbelaere says, “We will continue to leverage our heritage of IBM expertise to fuel our organic growth within our accounts and demonstrate our capabilities to new customer prospects.”